Check the below NCERT MCQ Questions for Class 12 Business Studies Chapter 12 Consumer Protection with Answers Pdf free download. MCQ Questions for Class 12 Business Studies with Answers were prepared based on the latest exam pattern. We have provided Consumer Protection Class 12 Business Studies MCQs Questions with Answers to help students understand the concept very well.
Consumer Protection Class 12 MCQs Questions with Answers
MCQ On Consumer Protection Class 12 Question 1.
Which one of the following is not a reason for importance of consumer protection from the point of view of consumers?
(a) Consumer ignorance
(b) Consumer apathy
(c) Consumer exploitation
(d) Unorganised consumers
Answer
Answer: (b) Consumer apathy
Consumer Protection Class 12 MCQ Question 2.
From the point of view of business, which one of the following is a reason because of which consumer protection is important?
(a) Dynamic environment
(b) Fast technological development
(c) Government intervention
(d) Competitive market
Answer
Answer: (c) Government intervention
MCQ On Consumer Protection Act Class 12 Question 3.
Which one of the following is not a consumer right?
(a) Right to safety
(b) Right to seek redressal
(c) Right to get discount
(d) Right to be heard
Answer
Answer: (c) Right to get discount
Consumer Protection Act MCQ Class 12 Question 4.
In which year did Consumer Protection Act come into existence?
(a) 1986
(b) 1999
(c) 1991
(d) 1976
Answer
Answer: (a) 1986
Consumer Protection MCQ Class 12 Question 5.
A District Forum has jurisdiction to entertain a consumer complaint involving product value:
(a) Up to ₹ 20 lakh
(b) Up to ₹ 10 lakh
(c) Between ₹ 20 lakh and ₹ 1 crore
(d) Above ₹ 1 crore
Answer
Answer: (a) Up to ₹ 20 lakh
Question 6.
___ mark is used for electrical products.
(a) ISI
(b) FPO
(c) ISO
(d) Agmark
Answer
Answer: (a) ISI
Question 7.
___ is one of the redressal agencies for redressing consumer grievances.
(a) COPRA
(b) State Commission
(c) Consumer Organisation
(d) None of these
Answer
Answer: (b) State Commission
Question 8.
A complaint can be filed against ___ who adopt(s) unfair trade practices.
(a) Trader only
(b) Manufacturer only
(c) Trader and Manufacturer
(d) Consumer
Answer
Answer: (c) Trader and Manufacturer
Question 9.
Right to ___ is a right to be protected against products which are hazardous to life or health.
(a) Information
(b) Safety
(c) Seek Redressal
(d) Consumer Education
Answer
Answer: (b) Safety
Question 10.
___ means any person who buys any goods for personal use or hires or avails of any services for a consideration.
(a) Consumer
(b) Manufacturer
(c) Trader
(d) Service Provider
Answer
Answer: (a) Consumer
Question 11.
___ implies safeguard against anti-consumer trade practices of producers and traders.
(a) Consumer Protection
(b) Redressal Forum
(c) National Commission
(d) None of these
Answer
Answer: (a) Consumer Protection
Question 12.
In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of
(a) 10 days
(b) 20 days
(c) 30 days
(d) 45 days
Answer
Answer: (c) 30 days
Question 13.
Which of the following statements is not true with regard to the National Commission?
(a) It consists of a President and at least five other members, one of whom should be a woman.
(b) The members are appointed by the Central Government.
(c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore.
(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India.
Answer
Answer: (a) It consists of a President and at least five other members, one of whom should be a woman.
Question 14.
Which of the following statements is not true with regard to the District Forum?
(a) It consists of a President and three other members, one of whom should be a woman.
(b) The members are appointed by the District Government.
(c) A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed ?10 lakhs.
(d) All of the above
Answer
Answer: (d) All of the above
Question 15.
In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in
(a) National Commission
(b) District Forum
(c) Supreme Court of India
(d) All of the above
Answer
Answer: (a) National Commission
Question 16.
Which of the following types of cases are filed in the State Commission?
(a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.
(b) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹2 crore.
(c) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹40 lakhs but does not exceed ₹1 crore.
(d) None of the above
Answer
Answer: (a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore.
Question 17.
Identify the responsibility of consumers being highlighted in the picture given below.
Business Studies MCQs for Class 12 with Answers Chapter 12 Consumer Protection 6
(a) Be honest in your dealings
(b) Learn about the risks associated with products and services
(c) Assert yourself to ensure that you get a fair deal
(d) Respect the environment.
Answer
Answer: (b) Learn about the risks associated with products and services
Question 18.
Identify the right of consumers being promoted in the given picture.
Business Studies MCQs for Class 12 with Answers Chapter 12 Consumer Protection 4
(a) Right to seek redressal
(b) Right to consumer education
(c) Right to information
(d) Right to be heard
Answer
Answer: (c) Right to information
Question 19.
Identify the right of consumers being exhibited in the picture on your right.
Business Studies MCQs for Class 12 with Answers Chapter 12 Consumer Protection 2
(a) Right to choose
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education
Answer
Answer: (a) Right to choose
Question 20.
Naina, her husband and her two minor daughters were travelling from Mumbai to Delhi, availing a company’s flight services in 2018. The airlines had issued boarding passes to all of them. Naina claimed in her plea that the airlines left all her family at the Mumbai Airport without informing them, despite their being in the airport premises. The family had to stay in a hotel and purchase new tickets the next day. The State Consumer Disputes Redressal Commission (SCDRC). on hearing the plea, asked an airline company to pay ₹50,000 to Naina and her family. Identify the right of consumers being exercised in the given case.
(a) Right to safety
(b) Right to be heard
(c) Right to seek redressal
(d) Right to consumer education
Answer
Answer: (c) Right to seek redressal
True or False
State with reasons whether the following statements are True or False.
Question 1.
Right to be informed says that the consumer has the right to acquire knowledge and be well-informed throughout his life.
Answer
Answer: False; Right to Consumer Education is the right of the consumer to acquire knowledge and be well- informed throughout his life.
Question 2.
The Consumer Protection Act is applicable throughout India.
Answer
Answer: False; The Consumer Protection Act is applicable throughout India except in Jammu and Kashmir.
Question 3.
Buying standardised products is a consumer right.
Answer
Answer: False; it is a consumer responsibility.
Question 4.
The Central Government can file a complaint under the Consumer Protection Act.
Answer
Answer: True; the complaint can be filed under Section 2(b) of the Consumer Protection Act.
Question 5.
National Commission consists of a president and six other members.
Answer
Answer: False; it consists of four other members.
Question 6.
Consumer awareness is a campaign for protecting consumer interests.
Answer
Answer: False; consumer awareness is making a consumer aware of his rights and liabilities.
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